Once you place an order, you'll immediately receive an e-mail confirmation with your order number and details. If you have artwork you would like us to use, you will be prompted once you complete your order. Your order will be reviewed and if need be suggestions will be made, the dates and information will be reviewed.

Once all of the details are perfect, the next thing you will receive is your e-proof that will show your artwork on a mockup of the item(s) you ordered as well as your order information. You will have the chance to approve it or to make edits/improvements. Keep in mind that charges will not change from what is shown on your order confirmation unless something has changed such as quantity, more colors, if we have made a mistake etc...- and then only if you've approved them. Nothing will go to production without your approval.

Once that is approved, we will collect payment and your order will be sent to production. The next thing you will receive is tracking information for your order. Then your products will arrive.

You can send us whatever you have, our preferred file types are .ai, .eps. .psd, .pdf, .doc, .jpeg, .tiff, .png. If you do not have art, please tell your customer service representative and the Art Department will be able to create something for you and you can work with them to get it exacty where you want it.

Yes we do. We have all of your artwork from any order you have placed with us which makes reordering very easy.

If you ordered online by yourself. You can simply attach it to the form on your order confirmation. Also on our homepage you can go to the upload artwork area. You can also email it to artwork@myshopangel.com

Yes you can, please be aware that in most cases there is an additional charge for this service to match and get the specialized ink. If you have any questions your customer service representative will help you. The Pantone Color Matching system is a mainly standardized color reproduction system that allows different manufacturers can refer to the system to make sure colors match.

Screens are made for each individual item and imprint sizes vary by item. Many items we do waive the reorder set up for up to 2 years as long as the imprint is exactly the same and we can use the exact same screen.

Typically we will not charge you for any overruns. In the event that you receive less than you ordered, you will only be charged for what you received.

Custom printed orders cannot be returned. If the order does not look like what you approved, call customer service to discuss and we will investigate the order with our quality/adjustment dept. on blank items, it will depend on the item. Some of our factories offer returns, however YOU are responsible to ship the items to our factory within 8 business days and a restocking fee will apply to the return. Freight is not refundable as we did ship the item to you and had to pay the freight cost. Please CALL customer service so we may investigate. If a return is approved, you will receive an RMA number to put with the package. As mentioned, not all blank items are returnable.

Always call customer service if you have changes to an order or want to cancel an order. Cancellation may be an option but if our staff has worked on the order, cancellation fees may apply. Once the order is to the factory and/or printed, cancellations are not an option.

If you ordered online by yourself. You can simply attach it to the form on your onsite order confirmation. Also on our homepage you can go to the upload artwork area. You can also email it to artwork@myshopangel.com

Some of the items that we offer have "set-up charges" which is important to know that they are not art charges. These are charges to create the screens, die or any other necessary item to physically print your specific logo.

Some of our items will require you to do so. Others will not. If you would like more information, please call your customer service representative.

Screens are made for each individual item and imprint sizes vary by item. Many items we do waive the reorder set up for up to 2 years as long as the imprint is exactly the same and we can use the exact same screen.

Yes! You will always receive an e-proof of your order which must be approved by you before production is started. We send them for exact re-orders as well.

Many items can be put on Rush Production. The best part is many items may be rushed at NO CHARGE! Just call your chat your representative to see what we can do for you.

We only charge sales tax on orders within New York State as that is where our main office is located.

Yes! We're happy to send you a FREE sample of an item(s) you are considering. We send samples free but you will be responsible for shipping of the item. We may use your UPS or FED EX account number for freight costs. You will be billed directly from UPS or FED EX with your rates. If you do not have an account number with these companies, we will charge $15.95 for freight which will cover most items and when you order the item we will credit you that amount off your order. Our sample service is intended to help those who are seriously considering an item and we reserve the right to refuse to send samples at our discretion.

Most of the time, our absolute minimum quantities are shown on each product page. We can sometimes go lower on certain products, keep in mind there is usually a lower than minimum charge. We highly encourage you to call us so we can try to help you. You can always order more than what is shown. The prices and quantities are shown are just where the price breaks. You can order anything you want as long as it follows the specific guidelines for each product.

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork. If there is something that you are trying to print that is publicly known as copyright or trademark, we will not be able to print that unless you have specific permission to do so.

Production time varies per item. We do offer excellent customer service. You will be notified via email with your scheduled ship date and tracking information. If you have an event date, just let us know so we may work with you to receive your items in time for the event.

Yes, we do offer price matching. We work hard to offer the lowest prices on our products. If you have a lower priced offered on the same product, let us know with the competition price quote! We will do us best to match or beat that price for you.

We can not honor any offsite and/or third party coupons/discounts as we distribute our discounts and promotions from the MyShopAngel Promotional Products website or related marketing materials (i.e. fliers marketing emails, etc.).

Production times are listed for every item on the site. This means the number of business days it will take to print your item with a single color imprint after you have approved your artwork. We have factories all over the United States. Some items may arrive faster than other due to the factory location.

This will vary, please call your customer serivce representative for more information.

For many items you may ship to different locations, however there is a charge to do so. We cannot offer split ship on all items we sell.Call Customer service representative for details

Yes you may ship on your own account in most instances. There will usually be a box fee to do so. We will need your UPS or FED EX shipper number and to ship on your account we will also require the method of shipping in writing by the customer.

We accept Visa, MasterCard, American Express credit cards. We accept PayPal payments as well as Net30(Major companies, schools, and municipalities are able to send us a purchase order for net 30 terms on their orders. Order confirmation and purchase order address must match or us to ship. Keep in mind, Net 30 is payment is due 30 days from receipt. Failure to pay within those 30 days, late fees will apply.) We also accept checks for payment.(Your order will move to production once the check is cleared)

Payment when the order is placed is always preferred. This avoids any delays getting your order to production. If that does not work for you, you can simply pay through our interactive order review and virtual proof that we send to you for every order, we can contact you, you can pay though this form , or feel free to give us a call at 800-495-4176.

No, you can use guest checkout by simply putting the items you want in the cart and proceed to checkout.

With email services such as Private Email Servers, Gmail, Outlook, Yahoo, etc… will block an email address to protect you from unwanted or malicious emails. In this instance, they are mistaking our emails for mail you do not want. When you whitelist an email sender, your emails will be more likely to come through to you. Click here to learn how to whitelist our emails for Gmail, Outlook or Yahoo.

Prop 65 requires businesses to notify Californians about chemicals in the products they purchase allowing them to make informed decisions about chemicals they may be exposed to which may cause cancer, birth defects or reproductive harm. While our products have not been specifically tested for the levels of any chemical in a finished piece we are aware of chemicals on the Prop 65 list which are components of the materials we use.

Pricing may be affected due to the recent tariffs set on goods imported from China. We will do our best to keep prices as low as possible, however, we have to cover the tariff costs. Pricing may change at any time and pricing quotes will be valid for 15 business days only. We have the right to change the pricing as any time, but we will do our best to keep pricing as low as possible for our valued clients.

Upload Art